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Parents, families and caregivers are encouraged to follow our communication process:
1. Speak with your child’s educator
2. Speak to the school administrator
3. Speak to your School Superintendent of Student Achievement & Well-Being
4. Speak with the Associate Director of Education
If an individual has followed the steps and is not satisfied that the issue has been resolved at the local level, the individual may contact the Office of the Ontario Ombudsman at www.ombudsman.on.ca.
Steps in Communicating with Schools
If families/caregivers have a concern about a school matter, these are the steps that should be followed:
Step 1: Talk with Your Child’s Teacher
Families/caregivers should discuss a concern or issue with the classroom teacher at a mutually convenient time.
Step 2: Talk with Your School Principal
If families/caregivers and the teacher are not able to resolve the issue, it should be discussed with the school principal. The principal will gather facts from everyone involved to clarify the problem and work to resolve the matter as quickly as possible. Basic to every investigation is the Board’s expectation that employees and students will follow school and Board policies and procedures.
Step 3: Talk with Your School Superintendent
If families/caregivers and the school principal are not able to resolve the issue, families/caregivers may discuss the issue with the school superintendent. The school superintendent will review the matter as it relates to established policies and procedures and will respond to the families and caregivers about their concern.
It is important to note that our communication process requires families/caregivers to first speak with the school principal before connecting with the Superintendent of Education. Families/caregivers will be asked for details about that meeting before an appointment with the superintendent is made.
Step 4: Talk with the Director of Education
If families/caregivers and the school superintendent are not able to resolve the issue, the families and caregivers may discuss the issue with the Director of Education. The Director of Education will review the matter and respond to the family member and caregiver about the concerns.
